Despite our best efforts to ensure high-quality products, you may occasionally receive a defective or incorrect item. In such cases, you have the right to submit a complaint and return or exchange the unused product within 14 days.
Simply contact us by email at complaints@makeup.gr or call 22 009 509. Please include photos of the item(s) in question. We will get in touch with you after reviewing your message. Since we work remotely, photos are essential to identify the issue. If you refuse to provide photos, the complaint will not be processed.
Warning!
In the case of irritation, allergic reaction, or product intolerance, please contact the manufacturer, who is responsible for the product’s composition.
Gifts and other free services received with your order cannot be returned or claimed under complaints.
Product photos on our website are for reference only and may not always reflect the actual packaging or appearance (e.g. when a manufacturer updates their packaging). Device screens may also alter colour representation.
If you have any questions, please contact us at 22 009 509